Scammers are getting better every day, I had 123 Financial Scams in 3 weeks recently. Taking out bonds online, you cannot be sure if it is going to Lloyds or somewhere in North Korea and if it does, Lloyds will say it is our fault even if the site looks like theirs. I will use internet Banking to anyone or organisation I know but I am not taking out bonds for thousands, as they expire without face to face contact. I live in the Vale of Glamorgan and now the nearest branches are in Cardiff. ![]() I am fed up with chasing Lloyds Branch closures. I am fed up with chasing Lloyds Branch Closures Eventually got the cash I wanted but guess what - after having a Lloyds current account for exactly 60 years - I'm off, you can keep your rubbish service. ![]() After another 10 minutes of PC restarts she eventually managed to read the chip but had by then forgotten why I was there. Virtually no communication from her at all so asked why she couldn't type in my details on her keyboard - we have to read the chip she says! Another member of staff called to open another till but he was 'busy' and never arrived. Her terminal doesn't work and can't read a card chip. Immediately jumped on by another assistant who demanded to know why I was in the queue - told her why and she just walked off. Took what it allowed and then joined the queue for the one and only cashier as I needed more cash. Was told by a snooty assistant on my last visit that I must use the in-bank ATM and it will let me withdraw any amount - WRONG - it won't. Another morning of frustration and time wasted. If I were the CEO residing over this show, I'd resign. Utterly APPALLING customer service like this should be punished, never tolerated. So, it's my intention now to let them stumble and fumble their way into actually getting it done, use their counter services for change and use a PROPER bank for my weekly business banking. Sadly their nearest branch is too far from me. They can get a business account sorted in 10 working days. I just cannot wait any longer! It seems like the A Team went to TSB. I have been waiting to put a business funding arrangement in place for all this time and sadly, I need these incompetents to get their act together and set up the account for my limited company. Now, over 8 weeks later, they've finally advised me (on my prompting) what they needed and want a further 30 DAYS to get the job done!!? Absolutely disgraceful. What a pathetic onboarding process this bank has for business customers! Firstly, they told me it would take up to six weeks to get my account in place, which is poor. Any lawyer know solution and want to earn money, please contact me! (I pay every month for the premium service, I tried to downgrade to a cheaper account without benefits, they didn't allow me to do it). I tried to make insurance claim (what I pay for every month) and unfortunately it has been declined, do to I have no benefit like this ?, Called the compliant manager, no answer, message left, waiting for a call back. Update after 5 months: still not working. (Is it possible to give zero star?) Update after 3 months: had a phone call from a compliant manager, he apologized, said it's all sorted now, if any further issue I can call him straight. but they didn't try to get in touch with me any way to manage the problem. ![]() They know my number, my email address, my home address etc. Update after 5 weeks: my benefit still not working. I called their customer service 5 times and only promises promises promises. They couldn't manage one of the benefits (insurance) to set up for more than 3 weeks. Having a premium account with 3 benefits. If you open a bank with these cowboys, on your head be it! I even got the feeling they are doing it intentionally so you have to go to the FOS which then takes a further several months. Surely this has a legal implication? No one is bothered about getting complaints resolved in a reasonable time frame. He admitted its not true so therefore they openly lie to their customers. I was told its a copy and paste letter that gets sent to everyone. I raised the point that in the last letter dated the 5th December that it states 'we need a little longer to gather all the facts and we are a still looking into your complaint' therefore an actual written lie as no one is even handling it. We are now only a week and half off the maximum complaint time of 8 weeks and having rang the bank today, I've been advised they still haven't even assigned it to a complaints manager.
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